WRKDefined Workplace Misconduct: A Mandatory Meeting Podcast Episode 17

In this episode of Workplace Misconduct: A Mandatory Meeting, Ryan Leary and William Tincup,  sit down with Heather Jerrehian of ServiceNow and Yaz Dalal of Joveo at the Fama booth during HR Tech to explore how small actions shape workplace culture. From microaggressions to missed opportunities, they unpack how one Fortune 50 company created a 12-year leadership gap—and what we can all learn from it.

Key Takeaways:

• Microaggressions in meetings may seem minor—but they chip away at confidence fast.
• Talking over someone or repeating their idea louder signals cultural decay.
• It only takes one leader to amplify marginalized voices and set the tone.
• ServiceNow’s “People Pact” encourages peer-level accountability and support.
• Yaz shares how a Fortune 50 company paused campus hiring for two years—and paid for it.
• That decision created a 12-year leadership gap in their most critical teams.
• Culture is defined by what you reward, what you punish, and what you tolerate.
  
• Middle managers often hold the real keys to your company’s culture.
• Inclusion and psychological safety must be modeled from the top down.
• Listening to quiet voices can completely reshape your product direction.
• Simple acts—asking for input, giving credit—build long-term engagement.
• Talent pipelines and internal mobility require long-term thinking, not just quick fixes.

Misconduct at work isn’t just an HR headache—it’s a ticking time bomb for company culture. Tune in to Workplace Misconduct: A Mandatory Meeting – a spinoff of #9to5Nightmares for more unfiltered stories from the front lines of hiring.

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